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Information for Keypad customers

From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm on weekdays, and 9am to 1pm over the weekend.

Meters & Readings

PowerNI Help & Support Meters & Readings Why are NIE Networks reading my meter if I'm a Power NI customer?

Why are NIE Networks reading my meter if I'm a Power NI customer?

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Power NI and NIE Networks are separate organisations. Power NI is an electricity supplier, whereas Northern Ireland Electricity Networks (NIE Networks) own the electricity transmission and distribution network and read meters on behalf of all electricity suppliers in Northern Ireland.


More meter reading questions


More meter reading questions

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