Important information
From 6 Oct, eligible customers will automatically receive the government-funded £63 HEDS credit on their bill or next Keypad top-up. There’s no need to contact us. Read more.
There are a few different types of meter. To help you with reading your meter see our meter reading guide below. If your meter is in a hard-to-read location please contact us.
Digital meters
Read the numbers on the screen from left to right.
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Clock meters
Read dials from left to right. Ignore any numbers marked 1/10 or 1/100 or any numbers in red. If the clock hand is pointing between two numbers, read the lower number.
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Keypad meters
Press 9 on the Keypad and read the digitals from left to right.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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