Information for Keypad customers
From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm on weekdays, and 9am to 1pm over the weekend.
There are a few different types of meter. To help you with reading your meter see our meter reading guide below. If your meter is in a hard-to-read location please contact us.
Digital meters
Read the numbers on the screen from left to right.
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Clock meters
Read dials from left to right. Ignore any numbers marked 1/10 or 1/100 or any numbers in red. If the clock hand is pointing between two numbers, read the lower number.
.jpg "Clock-meter-(1).jpg")
Keypad meters
Press 9 on the Keypad and read the digitals from left to right.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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