Information for Keypad customers
From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.
Don't worry! If you moved out in the last 28 days, you can update us on your move via your online account. Simply login and visit the 'Close my account' section to complete your move online.
All you need is:
The date you are moving out.
A closing meter read if your property has a bill pay meter.
A forwarding address.
If you moved out over 28 days ago, please contact us and speak to a member of our customer care team. Remember get in touch as soon as possible to avoid being billed for electricity used by the new occupant.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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