Help & Support

Power NI App

How do I download the new Power NI app?

Android and iOS users can download the Power NI app by clicking on one of the following links.

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What are the features of the new app?

Within the new Power NI app all customers can now register for an online account and access the following benefits...

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Why have you upgraded your app?

We recently made Energy Online available to all of our customers, and are trying to move all our customers across from Quickpay to Energy Online, as within Energy Online we are able to provide our customers with more benefits and in general an overall better online experience.

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Why can I not login to my account on the app using my existing Quickpay details?

We recently upgraded the Power NI app, and as a result all customers are unable to login using their Quickpay details and should register for an Energy Online account. If you do not want to register for Energy Online you can top up your Keypad or pay a bill as a guest.

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How do I save my login details, so that I don’t have to enter my login details each time I want to access my account via the app?

Both the PIN and FingerPrintID or TouchID functionality within the app, will remove the need for you to enter your login details each time you want to login to your Energy Online account.

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What do I do if I forget my PIN to login to the app?

If you have forgotten your PIN please select cancel and login to your Energy Online account with your username and password.

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Why does the app need access to my media and files?

The app needs access to your media and files to display your bills and letters. You can deny the app access, however as a result you will be unable to view your bills and letters within the app.

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If I am experiencing an issue with the app, who should I contact?

If you are experiencing an issue with the app please either email or call us.

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