Why can I not log in to my account using my existing Quickpay details?
We recently made Energy Online available to all customers and have moved all customers from Quickpay to Energy Online. Within Energy Online we can provide customers with more benefits and an overall better online experience.
As a result, you will be unable to log in to the new Power NI app using your existing Quickpay username and password. You can either register for an Energy Online account by clicking on the Register button, or you can use the guest route to top up your keypad or pay a bill online.
By submitting this form and including your email address you consent to Power NI contacting you in relation to this enquiry. For details on how we use your information please view our Privacy Statement