Power NI rate change
As of 1 April, we have decreased our prices for residential customers. For more information, please visit our pricing page. If you are having difficulty with updating your Keypad to the new rate, visit our contact us section.
Let us know when you're moving home online. Whether you're an existing Power NI customer or you're looking to join at your new property, we're here to help.
To speed through the online process, you'll need:
- Your Meter Point Reference Number (MPRN) or Keypad Premise Number (KPRN).
- Your bank details (if your setting up a Direct Debit).
- Final and opening meter reads if your property has a bill pay meter.
- Your moving in date and address of new property.
New to Power NI?
Select this option if you have moved into a property that is registered with us, but don’t yet have a Power NI account. In some circumstances, you may be requested to provide proof of tenancy or proof of ownership.
If your property is registered with another supplier, you will need to switch to Power NI instead.
Already a Power NI customer?
If you’re an existing Power NI customer, moving house, you can now update us within your online account. Simply login and visit the ‘Moving House’ section. If you don’t have an online account register now.
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We can help sort out your electricity supply whether you’ve moving in or out of your home.
If you have moved into a property that is registered with us, but don’t yet have a Power NI account you can set up an electricity account online. In some circumstances, you may be requested to provide proof of tenancy or proof of ownership.
If your property is registered with another supplier, you will need to switch to Power NI instead.
All you need is:
Already a Power NI customer?
If you’re an existing Power NI customer, moving house, you can now update us within your online account. Simply login and visit the ‘Moving House’ section. If you don’t have an online account with us, you can register now.
All you need is:
We'll confirm your move has been processed by sending you an email, followed by a welcome pack in the post.
If your property is registered with another supplier, you will need to switch to Power NI instead.
If you are moving out of a property then it's important to close your account to avoid being billed for electricity used by any new occupants.
3. We'll then confirm your move has been processed
If you have a keypad
You still need to contact us to let us know you have left the property.
If you're renting
If you're renting, you'll still need to contact us so that you don’t end up being billed for energy used by the new tenant.
Get mega discounts and make big savings on furniture, electricals and all those redecorating essentials with Power NI Perks! Here are some of our most popular moving house offers.
*Saving amounts are based on the maximum discount you could receive from the retailer and could be dependent on specific purchases or outlets. Please refer to each retailer to see their full range of discounts.
We can post you new Keypad cards, however you need to be registered with us as a customer before we can do this. If you haven’t registered with us already you can complete this online.
• New to Power NI? If you have moved into a property that is registered with us, but don’t yet have a Power NI account you can register here. If your property is registered with another supplier, you will need to switch to Power NI instead.
• Already a Power NI customer? Login or register for an online account.
Remember, you can top up without your Keypad card if you have an online account with us, or you can use our online guest payment option. All you need to top up as a guest is your Keypad Premise Number (KPRN).
If your new property is supplied by Power NI your Direct Debit can continue. Please make sure to register your move with us via your online account and we'll transfer the Direct Debit to your new property. If you pay by Monthly Direct Debit and wish to change your payment amount due to a change in circumstance, you can call us on 03457 455 455. Phone lines open Monday to Friday 9am-5pm. Calls are recorded for quality assurance purposes.
If you pay by Quarterly Direct Debit, your bill amount will be lifted in full as normal.
When you let us know you’re moving to a new house, we’ll close the account at your old address and open an account at your new address. This will help us to make sure you don’t get billed for electricity used by previous occupants.
If you haven’t registered your move with us already you can complete this online via your online account. Login or register for an online account.
Please note if you are registering an additional property with us e.g. holiday home, you will need two separate account numbers. You can also register an additional property with us online via your online account. If you don’t have an online account register now.
You need to ask your tenants to call us on 03457 455 455 to confirm they’re moving out. Phone lines open Monday to Friday 9am-5pm. Calls are recorded for quality assurance purposes.
If you have new tenants moving in ask them to register their move with us online. If you don’t have tenants moving in you should register your own name on the account.
