Moving house FAQs

I'm moving house what do I need to do? It’s important to let us know when you're moving in or out, so you don’t pay for electricity you haven't used....
I’ve moved in and can’t find the Keypad card. We can post you new Keypad cards, however you need to be registered with us as a customer before we can do this. If you haven&r...
I'm moving out - when will I get my final bill? Once we have processed your moving out you will receive your final bill around 5 working days after your account has been closed. ...
I moved out and forgot to tell you Don't worry! If you moved out in the last 28 days, you can update us on your move via your online account. Simply login and vi...
I'm moving out. How do I transfer the account to my landlord? If you would like to close your Power NI account, you can update us via your online account. All you need is: The date you a...
I’m moving house. Will this affect my Direct Debit? If your new property is supplied by Power NI your Direct Debit can continue. Please make sure to register your move with us via yo...
I have finished building a property and wish to register the new occupier? In order to transfer the property to the new occupier you’ll need to complete a builders form. We will require a recent m...
Can I keep my existing Power NI account number at my new address? When you let us know you’re moving to a new house, we’ll close the account at your old address and open an account at ...
I closed my account but I'm still receiving bills. If you've closed your account but are still receiving bills contact us, visit our contact us page. When your account i...
My tenants are moving out. What do I need to do? You need to ask your tenants to contact us to confirm they’re moving out. Phone lines open Monday to Friday 9am-5pm. Calls a...

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