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Moving house FAQs

I'm moving house what do I need to do? It’s important to let us know when you're moving in or out, so you don’t pay for electricity you haven't used....
I’ve moved in and can’t find the Keypad card. We can post you new Keypad cards, however you need to be registered with us as a customer before we can do this. If you haven&r...
I'm moving out - when will I get my final bill? Once we have processed your moving out you will receive your final bill around 5 working days after your account has been closed. ...
I moved out and forgot to tell you Don’t worry. Simply call us on 03457 455 455* and we will be happy help. Calls are recorded for quality assurance purposes. ...
I'm moving out. How do I transfer the account to my landlord? Call us on 03457 455 455 to let us know you’re moving out. Phone lines open Monday to Friday 9am-5pm. Calls are recorded for...
I’m moving house. Will this affect my Direct Debit? If your new property is supplied by Power NI your Direct Debit can continue. Please make sure to register your move with us via yo...
I have finished building a property and wish to register the new occupier? In order to transfer the property to the new occupier you’ll need to complete a builders form. We will require a recent m...
Can I keep my existing Power NI account number at my new address? When you let us know you’re moving to a new house, we’ll close the account at your old address and open an account at ...
I closed my account but I'm still receiving bills. If you've closed your account but are still receiving bills give us a call on 03457 455 455 Phone lines open Monday to F...
My tenants are moving out. What do I need to do? You need to ask your tenants to call us on 03457 455 455 to confirm they’re moving out. Phone lines open Monday to Friday 9a...

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