Help & Support

Switching to Power NI

Switching FAQs

How do I switch to Power NI?

Switch online in minutes or request a call back from one of our energy experts at a time that suits you.

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When does my supply actually change over?

Your switch to Power NI will be complete once we receive confirmation from NIE Networks. This will take around 2 weeks. You’ll then receive a welcome letter from us confirming your switch is complete.

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Am I fully switched to Power NI yet?

Your switch is fully complete once you receive your Power NI welcome pack. If you don't receive anything from us after 4 weeks get in touch and we'll look into this for you.

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I've switched - what happens next?

Here is what happens after you switch your electricity supply to Power NI.

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Do I need to get in touch with my old supplier?

No, once you confirm with us you want to switch you don’t need to do anything else.

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Do I need to cancel my Direct Debit with my previous supplier?

Your Direct Debit should be automatically cancelled by your previous supplier when your switch to Power NI has been completed, you shouldn’t need to do anything.

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How can I check the status of my switch?

The switching process can take up to 8 weeks to complete and if we're having any issues processing your switch we'll get in touch to let you know.

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