When will I get my account number or Keypad premise number?

If you pay a bill, you will receive your account number in your postal welcome pack once your switch is complete. Keep this handy, as you will need it if you choose to register for paperless billing with Energy Online and/or Power NI Perks.

If you are a Keypad customer, you will receive your keypad premise number in your welcome pack once your switch is complete. Keep this handy, as you will need it if you choose to register for paperless billing with Energy Online and/or Power NI Perks.

If you haven't received a welcome pack in the post after 4 weeks get in touch and we'll look into this for you.