Information for Keypad customers

From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.

Billing

How can I check the balance on my account?

If you would like to check the balance on your account, you can do this by logging into your online account and viewing ‘account balance’. You can also call us on 03457 455 455 and select option 2 ‘bill payment or balance enquiry’.

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