Billing FAQs
Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
Contact us to discuss your specific requirements.
We’ll need to record your name and contact details and the account holder will need to be available to consent and confirm this arrangement during the call. If you are unable to speak on the phone, ask your relative or carer to contact us and we will advise on any written documentation required.