Billing FAQs
Important notice
Our systems are undergoing planned maintenance on Saturday 17th May. Unfortunately, during this time, you won't be able to access your online account. Keypad customers will still be able to top-up online
Important notice
Our systems are undergoing planned maintenance on Saturday 17th May. Unfortunately, during this time, you won't be able to access your online account. Keypad customers will still be able to top-up online
If you're unsure on the different items on your bill see below for a full breakdown.
Direct Debit customers
Front of bill:
Reverse of bill:
Understanding your bill - Direct Debit
Watch our guide if you wish to understand the different sections of your Power NI electricity bill. This video is for Direct Debit customers.
