Bills & Payments

Understanding my bill - direct debit

Q: I haven't received my bill

If you’re expecting a bill and haven’t received it contact us and we’ll look into this. Calls are recorded for quality assurance purposes. Power NI issues bill every 3 months however, if you’re expecting a bill and haven’t received it in this time frame please get in touch. Phone lines open Monday to Friday 9am to 5pm. If you’ve signed up for online billing , you'll receive an email notifying you when your latest bill is available. You can then view your bill by clicking the link on your email and logging in.

Q: How do I get a copy of a previous bill?

You can download, save and print your Power NI bills from the last 2 years using your online account . Simply log in and click ‘my bills/letters’ to view. You can also get in touch with us to request a copy of a previous bill. Please note that there may be a charge for this service.

Q: I have experienced a payment issue. What should I do?

If you recently made a payment on your bill and are concerned that we haven’t received this payment please be aware that bank holidays and public holidays can cause a delay. If you don't believe that your payment has been delayed by a bank or public holiday, please get in contact with us, visit our contact us page.

Q: How is my bill calculated?

Northern Ireland Electricity Networks (NIE Networks) read all electricity meters four times a year and send the meter readings for our customers to us. Remember, NIE Networks is a different organisation to Power NI. When we receive your meter reading we work out how many units of electricity you have used since the last time your meter was read and multiply this figure by the current unit rate for your tariff. Your tariff and current unit rate can be found on page 2 of your bill. We then deduct any discount (for example if you pay by Direct Debit) and add VAT. If you miss the meter reader, they’ll usually provide an information card explaining what you need to do. If we don’t receive a meter reading, we’ll estimate your bill based on your previous usage patterns. Find out how/if your bill is estimated

Q: I am struggling to pay, what should I do?

If you’re finding it difficult to pay your electricity bill, the first step is to contact our Payment & Account Resolution Team. We will explore payment options that may better suit your circumstances and needs. You can get in touch with us in the following ways: Call us on 028 9068 5853 (Monday to Friday, 9am to 5pm). Email us at dpar@powerni.co.uk , including your account number. We understand that discussing financial concerns can be tough but we’re here to listen and support you. Our goal is to help make things a little easier for you. This can include: Referring you for a full benefit entitlement check to ensure you’re receiving all the support you’re entitled to. Providing budgeting advice and connecting you with support agencies. Ensuring you’re on the best tariff and offering tips to help manage your energy bills. Our team will always treat you with kindness and understanding, providing a solution that suits your unique circumstances.

Q: How do I view my bills?

To view your bills on online account go to 'My Bills'. You can also view your bills from your billing dashboard and have the options to save and print these. It is also important to download the most up-to-date version of Adobe PDF.

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Bills & Payments
Bill understanding and calculation

If you're unsure on the different items on your bill see below for a full breakdown.

Direct Debit customers

Front of bill:

Reverse of bill:

Understanding your bill - Direct Debit
Watch our guide if you wish to understand the different sections of your Power NI electricity bill. This video is for Direct Debit customers.

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Bills & Payments

Understanding my bill - direct debit

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