Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
If you're unsure on the different items on your bill see below for a full breakdown.
Direct Debit customers
Front of bill:
Reverse of bill:
Understanding your bill - Direct Debit
Watch our guide if you wish to understand the different sections of your Power NI electricity bill. This video is for Direct Debit customers.
