Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
Every household is different, however there are common themes that occur in most households regarding energy consumption. Acknowledging which electrical appliances use the most electricity and understanding basic energy-saving tips, can have a positive impact in terms of a lower electricity bill.
This is the breakdown of energy usage in a typical household.
Lights use more energy than any other appliance, so why not switch to energy saving lightbulbs and remember to turn off lights when you leave a room? Also, educating other family members, particularly children, to switch off lights and any electrical appliances they have finished using, will help to reduce your electricity consumption.
Find out more about appliance running costs
