
Billing FAQs
Information for Keypad customers
From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.
Quick help
Register today for the Power NI Customer Care Register or the NIE Networks Medical Care Register.
Yes we can redirect your bills contact us or fill in our online form and we can get this set up.
Phone lines open Monday to Friday 9am to 5pm. Calls are recorded for quality assurance purposes.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usMandatory fields