Bills & Payments

Quick help

I have a carer, relative or friend who looks after my bills. Can you send my bill to them?

Q: I'm having difficulty paying for my electricity, what options are available to me?

If you’re having difficulty paying for your electricity, we’re here to support you. Our specialist Payment & Account Resolution Team can help you explore payment options and tariffs that may better suit your circumstances and needs. We understand how challenging financial difficulties can be, and we’re here to listen without judgment. We offer practical solutions, including: Short-term payment plans to help you manage your bills. Monthly Direct Debit options that include a discount. To find out more, visit our Direct Debit help and support section. Pay-As-You-Go (PAYG) Keypad meters, allowing you to manage and control your energy usage. For more information, visit our Keypad help and support section. Here’s how you can get in touch: Call us on 028 9068 5853 (Monday to Friday, 9am to 5pm). Email us at dpar@powerni.co.uk , including your account number. Let’s work together to find the best solution for your needs.