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Important Information

Our systems are undergoing planned maintenance from Saturday 29 to Sunday 30 November. During this time you may be unable to access your online account. Keypad customers will still be able to top-up online. We apologise for any inconvenience.

Bills & Payments

PowerNI Help & Support Bills & Payments I want to manage bills for someone else.

I want to manage bills for someone else.

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  • Accessing and managing bills

Contact us to discuss your specific requirements.

We’ll need to record your name and contact details and the account holder will need to be available to consent and confirm this arrangement during the call. If you are unable to speak on the phone, ask your relative or carer to contact us and we will advise on any written documentation required.


More billing questions


More billing questions

Still have questions?

Our team of energy experts would be happy to answer any questions. We’re here to help.

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