Billing FAQs
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Our team of energy experts would be happy to answer any questions. We’re here to help.
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Our systems are undergoing planned maintenance from Saturday 29 to Sunday 30 November. During this time you may be unable to access your online account. Keypad customers will still be able to top-up online. We apologise for any inconvenience.
You can use the bill calculator tool to calculate the approximate cost of your usage since your last bill. Simply enter your current meter reading(s) and click the ‘Estimate now’ button.
Please note the amount displayed is an estimate of your usage and will not be used to produce any bills.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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