Billing FAQs
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Our team of energy experts would be happy to answer any questions. We’re here to help.
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Due to the ongoing global Microsoft outage, our email customer service channel is unavailable right now. Don't worry, for urgent enquiries you can still contact us on our Customer Helpline (lines open Mon to Fri, 9am to 5pm) or by sending us a direct message on social media. Thanks for your understanding.
You can use the bill calculator tool to calculate the approximate cost of your usage since your last bill. Simply enter your current meter reading(s) and click the ‘Estimate now’ button.
Please note the amount displayed is an estimate of your usage and will not be used to produce any bills.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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