Information for Keypad customers
From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.
If you’re expecting a bill and haven’t received it contact us and we’ll look into this. Calls are recorded for quality assurance purposes. Power NI issues bill every 3 months however, if you’re expecting a bill and haven’t received it in this time frame please get in touch. Phone lines open Monday to Friday 9am to 5pm.
If you’ve signed up for our online billing service Energy Online you'll receive an email notifying you when your latest bill is available.
You can then view your bill by clicking the link on your email and logging in.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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