Important notice
Please note. On Monday 13 June and Tuesday 14 July, our customer care lines will be closed. For queries during this time, please visit our help and support section. We'll be back and happy to help on Wednesday 15 July. To report power cuts, please contact NIE Networks.
If your meter reading window is closed, you can estimate your next bill by using the bill estimator tool. When estimating your bill, the meter read that you submit will not be used to calculate your actual bill. This is for your guidance only.
When your meter reading window is open you can submit a meter read online. However, it is possible that when you tried to submit your meter read online we had already received one from Northern Ireland Electricity Networks. If the read provided by Northern Ireland Electricity Networks is detailed on your bill as ‘Estimate’ please contact us with your own meter reading. It is important to do this as soon as possible after receiving your bill.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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