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Important information

From 6 Oct, eligible customers will automatically receive the government-funded £63 HEDS credit on their bill or next Keypad top-up. There’s no need to contact us. Read more.

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PowerNI Help & Support My Account I'm entering my details correctly, but I still can't log in.

I'm entering my details correctly, but I still can't log in.

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Remember that your username and password are case sensitive, so firstly check that CAPS LOCK is turned off.

If you are sure you are entering your details correctly and are still having problems logging in email our technical support team at [email protected]  


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