Skip to main content

Important notice

Please note. On Monday 13 June and Tuesday 14 July, our customer care lines will be closed. For queries during this time, please visit our help and support section. We'll be back and happy to help on Wednesday 15 July. To report power cuts, please contact NIE Networks.

My Account

PowerNI Help & Support My Account I'm entering my details correctly, but I still can't log in.

I'm entering my details correctly, but I still can't log in.

  • My Home
  • My Account
  • My online account

Remember that your username and password are case sensitive, so firstly check that CAPS LOCK is turned off.

If you are sure you are entering your details correctly and are still having problems logging in email our technical support team at [email protected]  


More account questions


More account questions

Still have questions?

Our team of energy experts would be happy to answer any questions. We’re here to help.

Contact us
Chat person

Mandatory fields

By submitting this form you consent to Power NI contacting you in relation to this enquiry. For details on how we use your information, please view our Privacy Statement.
Billing icon

Billing FAQs
Customer support icon

Customer Support FAQs
Keypad icon

Keypad FAQs
Meter reading icon

Meter Reading FAQs