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Information for Keypad customers

From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm during the weekday and 9am to 1pm over the weekend.

My Account

PowerNI Help & Support My Account I'm entering my details correctly, but I still can't log in.

I'm entering my details correctly, but I still can't log in.

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Remember that your username and password are case sensitive, so firstly check that CAPS LOCK is turned off.

If you are sure you are entering your details correctly and are still having problems logging in email our technical support team at [email protected]  


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Customer Support FAQs
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Keypad FAQs
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Meter Reading FAQs