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Important information

From 6 Oct, eligible customers will automatically receive the government-funded £63 HEDS credit on their bill or next Keypad top-up. There’s no need to contact us. Read more.

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PowerNI Help & Support My Account I need to contact you about an online account issue

I need to contact you about an online account issue

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If you are experiencing difficulties when logged into your online account please email your enquiry using our online form, or visit our contact us page.

Phone lines open Monday to Friday 9am to 5pm. Calls are recorded for quality assurance purposes.


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