Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usChristmas period opening hours
Please note we're closed on Thursday 25 December, Friday 26 December and Thursday 1 January. Friendly credit will continue to supply customers on Thursday 25 December and Thursday 1 January, where applicable.
Emergency situations (e.g. power cuts) can be reported to Northern Ireland Electricity Networks 24/7 on 03457 643 643 or online at powercheck.nienetworks.co.uk.
It only takes a few minutes to set up a Direct Debit, call us and we’ll be happy to help. Please have your bank account number and sort code to hand.
Phone lines open Monday to Friday 9am to 5pm excluding bank holidays. Calls are recorded for quality assurance purposes.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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