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Christmas period opening hours

Please note we're closed on Thursday 25 December, Friday 26 December and Thursday 1 January. Friendly credit will continue to supply customers on Thursday 25 December and Thursday 1 January, where applicable.

Emergency situations (e.g. power cuts) can be reported to Northern Ireland Electricity Networks 24/7 on 03457 643 643 or online at powercheck.nienetworks.co.uk.

Bills & Payments

PowerNI Help & Support Bills & Payments I don’t have enough money in my account to cover my Direct Debit.

I don’t have enough money in my account to cover my Direct Debit.

  • My Home
  • Bills & Payments
  • Financial support

If you think you may not have enough in your account to cover the Direct Debit, contact us and we’ll be able to provide advice on the options available. Phone lines open Monday to Friday 9am-5pm. Calls are recorded for quality assurance purposes. 


More billing questions


More billing questions

Still have questions?

Our team of energy experts would be happy to answer any questions. We’re here to help.

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