Information for Keypad customers
From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 5pm on weekdays.
If you’re having difficulty paying for your electricity, we’re here to support you. Our specialist Payment & Account Resolution Team can help you explore payment options and tariffs that may better suit your circumstances and needs.
We understand how challenging financial difficulties can be, and we’re here to listen without judgment. We offer practical solutions, including:
Here’s how you can get in touch:
Let’s work together to find the best solution for your needs.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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