Information for Keypad customers
From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm during the weekday and 9am to 1pm over the weekend.
We know that it can be a difficult time when someone close to you has died and we will do our best to make closing or transferring their account as simple as possible. If you’re a relative or a solicitor, please contact us and select option 3. Our team will guide you through the process.
You may find it helpful to have the following information available before you call:
Your name, address and contact details
Name and address of the Power NI account holder
Recent meter reading
Date the account holder died
Typically, a copy of the death certificate is not needed to close an account.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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