
Billing FAQs
Information for Keypad customers
From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.
If you're moving out, and would like to close your Power NI account you can now update us within your online account. Simply login and visit the ‘Close my account’ section. All you need is:
The date you are moving out.
A closing meter read if your property has a bill pay meter.
A forwarding address.
We'll confirm your move has been processed by emailing you a confirmation that your account has been closed.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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