Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usChristmas period opening hours
Please note we're closed on Thursday 25 December, Friday 26 December and Thursday 1 January. Friendly credit will continue to supply customers on Thursday 25 December and Thursday 1 January, where applicable.
Emergency situations (e.g. power cuts) can be reported to Northern Ireland Electricity Networks 24/7 on 03457 643 643 or online at powercheck.nienetworks.co.uk.
The NI Energy Advice Line Service managed by the NI Housing Executive, offers free comprehensive advice and support on how to save energy in the home and on assistance available.
Consumers can call 0800 111 44 55 during office hours or use the call back service for out of hours.
Consumers can also visit the NI Housing Executive
This service offers advice and a contact form for energy efficiency advice and signposting for grants
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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