Information for Keypad customers
From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.
The NI Energy Advice Line Service managed by the NI Housing Executive, offers free comprehensive advice and support on how to save energy in the home and on assistance available.
Consumers can call 0800 111 44 55 during office hours or use the call back service for out of hours.
Consumers can also visit the NI Housing Executive
This service offers advice and a contact form for energy efficiency advice and signposting for grants
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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