Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
In order to provide energy products and services we need to collect personal data through several channels including from you, third parties, other energy suppliers, the network provider and credit reference agencies.
We obtain this personal data during the registration process, marketing or through our ongoing management of your account. We cannot provide you with energy products or services which best suit your requirements unless we have the necessary information.
Personal data includes: name, address, contact details, email address, date of birth, property details, bank details, credit and debit information, records of payments and any arrears, employment status, marketing preferences, property categorisation, telephone recordings, CCTV recordings from our offices, website usage (on www.powerni.co.uk), IP address, energy usage, identity verification questions (such as mother’s maiden name), contact notes. In certain circumstances and as part of our regulatory requirements we may collect special categories of personal data for the customer care register including any disabilities or special needs information necessary to support the provision of service to the customer.
