Direct debit

My Direct Debit payment hasn’t been taken out. If your payment was due on a date which falls on a weekend or a Bank Holiday it will be collected on the next banking day. If y...
Do I get my bill before my Direct Debit is taken? Monthly Direct Debit If you are paying by Monthly Direct Debit (equal monthly payments) you will receive a bill as usual each qua...
I don’t have enough money in my account to cover my Direct Debit. If you think you may not have enough in your account to cover the Direct Debit, contact us and we’ll be able to provide advi...
When do you review my Monthly Direct Debit? Your Monthly Direct Debit is reviewed annually and 6 monthly if it falls within certain parameters. If we think you're payi...
When will my Direct Debit come out of my account? Monthly Direct Debit If you pay by Monthly Direct Debit your payment will be deducted from your bank account each month on the ag...
Why has my Direct Debit changed? We try to average out the amount you're paying each month over a 12-month period. But some things can affect those payments an...

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