Your Monthly Direct Debit is reviewed annually and 6 monthly if it falls within certain parameters.
If we think you're paying too much, or not enough, for the energy you've used and what you're likely to use in the future then we'll adjust your Monthly Direct Debit accordingly. We'll let you know about this by email or letter and give you at least 10 working days’ notice of the change.
If you’re paying too much, a refund will be returned to the bank account the payments are taken from. This applies when the balance on the last bill is:
greater than £50 credit and,
the credit balance is more than three times the Direct Debit payment, and the last bill is based on an actual read.
Any credit balances of less than £50 are included in the revised monthly calculations.
By submitting this form and including your email address you consent to Power NI contacting you in relation to this enquiry. For details on how we use your information please view our Privacy Statement