Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
By choosing energy that causes least or no harm to the environment these harmful carbon emissions will be reduced.
When you switch to Eco Energy, Power NI commits to purchase the equivalent of your consumption from renewable sources. Power NI supports local micro and large-scale generators. Our renewable electricity is achieved through PPAs (Power Purchase Agreements) with biomass, wind, photo-voltaic (PV) and hydroelectric generators across Northern Ireland. All renewable energy that Power NI purchases through PPA’s is from generators exclusively in NI.
Power NI's renewable electricity is backed by Renewable Energy Guarantees of Origin (REGO) certificates issued by the UK energy regulator, Ofgem.
