Information for Keypad customers
From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm on weekdays, and 9am to 1pm over the weekend.
By choosing energy that causes least or no harm to the environment these harmful carbon emissions will be reduced.
When you switch to Eco Energy, Power NI commits to purchase the equivalent of your consumption from renewable sources. Power NI supports local micro and large-scale generators. Our renewable electricity is achieved through PPAs (Power Purchase Agreements) with biomass, wind, photo-voltaic (PV) and hydroelectric generators across Northern Ireland. All renewable energy that Power NI purchases through PPA’s is from generators exclusively in NI.
Power NI's renewable electricity is backed by Renewable Energy Guarantees of Origin (REGO) certificates issued by the UK energy regulator, Ofgem.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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