Billing FAQs
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Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usImportant notice
Please note. On Monday 25 May, our customer care lines will be closed. For queries during this time, please visit our help and support section. We'll be back and happy to help on Tuesday 26 May.
To report power cuts, please contact NIE Networks.
By choosing energy that causes least or no harm to the environment these harmful carbon emissions will be reduced.
When you switch to Eco Energy, Power NI commits to purchase the equivalent of your consumption from renewable sources. Power NI supports local micro and large-scale generators. Our renewable electricity is achieved through PPAs (Power Purchase Agreements) with biomass, wind, photo-voltaic (PV) and hydroelectric generators across Northern Ireland. All renewable energy that Power NI purchases through PPA’s is from generators exclusively in NI.
Power NI's renewable electricity is backed by Renewable Energy Guarantees of Origin (REGO) certificates issued by the UK energy regulator, Ofgem.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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