Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usImportant notice
Our systems are undergoing planned maintenance from Friday 7 – Sun 9 November. During this time you may be unable to access our websites and apps. However, Keypad customers will still be able to top-up online. We apologise for any inconvenience.
Our EV tariffs are exclusive to households who currently own or lease a plug-in electric vehicle. Self-charging hybrid cars are not eligible for the EV tariffs.
Please book a call back once you have received your car and we can switch you to the EV tariff of your choice.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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