Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usChristmas period opening hours
Please note we're closed on Thursday 25 December, Friday 26 December and Thursday 1 January. Friendly credit will continue to supply customers on Thursday 25 December and Thursday 1 January, where applicable.
Emergency situations (e.g. power cuts) can be reported to Northern Ireland Electricity Networks 24/7 on 03457 643 643 or online at powercheck.nienetworks.co.uk.
Our EV tariffs are exclusive to households who currently own or lease a plug-in electric vehicle. Self-charging hybrid cars are not eligible for the EV tariffs.
Please book a call back once you have received your car and we can switch you to the EV tariff of your choice.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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