Billing FAQs
Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
A standing charge on your EV tariff covers an energy supplier’s fixed costs, including the supply of electricity to your home through the distribution and transmission network, and metering services. It is a fixed amount quoted in pence per day but will only be charged each quarter as part of your quarterly electricity bill.