Billing FAQs
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Contact usInformation for Keypad customers
Keypad customers will be unable to top-up from 23:00 on Saturday 15 November to 04:30 on Sunday 16 November. This is due to an essential infrastructure upgrade impacting all suppliers. We appreciate your patience and understanding.
A standing charge on your EV tariff covers an energy supplier’s fixed costs, including the supply of electricity to your home through the distribution and transmission network, and metering services. It is a fixed amount quoted in pence per day but will only be charged each quarter as part of your quarterly electricity bill.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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