Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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Please note. On Monday 31 August, our customer care lines will be closed. For queries during this time, please visit our help and support section. We'll be back and happy to help on Tuesday 1 September.
To report power cuts, please contact NIE Networks.
Suppliers are already required to try to identify and communicate with consumers who are at risk of experiencing difficulties with making bill payments.
By maintaining an individual assessment of the ability to pay, suppliers will be better informed when they work with you on measures such as reducing the repayment rate or reviewing the length of the payback period.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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