What does making a financial commitment to a hardship fund involve – how much will be contributed? Who will look after the hardship fund, and how can consumers get the support?

All suppliers have committed to supporting a third party hardship fund for consumers in need. Contributions will be made to an external fund or to another charity of the suppliers’ choosing.

The amounts being donated are at the discretion of each individual supplier. Who is eligible for support and how they can access help is being handled by the fund providers themselves.

These funds are being aimed at those that are struggling most with their gas and electricity payments. We are confident that these charities will be able to get it to those most in need.