![Billing icon](/getmedia/b1b11ff0-7665-4077-a0b9-677fa931c31d/PNI_Icon_107_Standard_Bill_RGB_Colour_128px@2x.png?width=256&height=256&ext=.png)
Billing FAQs
Gas and electricity suppliers are required to compile and maintain a Customer Care Register which stores details of consumers who merit special treatment on account of age, disability or chronic illness. While each supplier has a responsibility to promote awareness of its register, consumers have to choose to join it.
Further information on customer care registers can be found on the Utility Regulator website.