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Important notice

Please note: On Wednesday 29 April, our customer care lines will be closed from 9am to 10:30am for training. Lines will open again from 10:30am. For queries during this time, please visit our help and support section.

To report power cuts, please contact NIE Networks.

Energy Guides

Consumer guidance

Explore our easy-to-follow guides for tips and advice to make smart consumer choices.

Moving house checklist, Northern Ireland

Moving house checklist, Northern Ireland

Getting ready to move house in Northern Ireland? We’ve put together this guide to make sure you’ve got everything covered as you start your next chapter.

How to monitor electricity usage at home

How to monitor electricity usage at home

Learn how to monitor how much electricity your appliances are using so you can make smart, energy-efficient decisions for your home.

Compare electricity plans & prices

Compare electricity plans & prices

Compare electricity plans & prices from NI suppliers – An online guide


Electric vehicles

Take a look at our simple guides to learn all about electric vehicles. Get tips, advice and everything you need to make the switch to electric easy.

Are electric cars better for the environment?

Are electric cars better for the environment?

5 Mins Read

Electric cars offer many environmental benefits, such as reducing emissions and improving air quality, making them an important part of the transition to net zero. However, they are not completely emissions-free, as factors like battery production and electricity generation still have an environmental impact.

What is smart EV charging?

What is smart EV charging?

6 Mins Read

Smart EV charging is a simple way to charge your electric vehicle at home using a charger that automatically runs at the best times. Instead of charging straight away, it can wait until electricity is cheaper, helping you save money and making charging more convenient.

Electric Car Battery Guide

Electric Car Battery Guide

8 Mins Read

Electric car batteries power every EV, affecting range, performance, and running costs. Understanding how they work, how long they last, and how to charge them can help you get the most from your electric car in Northern Ireland.


Energy efficiency

Explore our straightforward guides to save energy and reduce costs. Get tips and advice to make our home more energy efficient.

What is a Kilowatt Hour (kWh) and How Much Does it Cost?

What is a Kilowatt Hour (kWh) and How Much Does it Cost?

When you look at your electricity bill or app, you’ll see the amount of electricity you’ve used is measured in kilowatt hours (kWh). Let’s explore what a kWh is so you’ve got a better understanding of how your energy usage is measured and priced.

25 tips on how to save electricity at home

25 tips on how to save electricity at home

We all want a more affordable way to run our homes, and small changes to how you use electricity can make a big difference to your bills. That’s why we’ve pulled together this list of practical energy-saving tips that many households across Northern Ireland are already using. With these steps, you can start lowering your electricity costs and take more control of your energy use.

What to do in a power cut - and how to prepare

What to do in a power cut - and how to prepare

Power outages can be inconvenient and alarming, but fortunately most power cuts don’t last very long. If you’re experiencing a power cut in Northern Ireland, follow these simple steps to stay safe and increase the chances of getting your power back as soon as possible.


Renewable energy

Check out our guides to learn about renewable energy. Find tips and advice to help you go green and reduce carbon footprint.

How Does Wind Energy Work?

How Does Wind Energy Work?

Wind energy works by using the natural power of the wind to generate electricity. With Northern Ireland being one of the windier areas of the UK, it’s no surprise that wind energy is one of our most widely used renewable energy sources! Let’s look at how wind energy works exactly.

How do heat pumps work?

How do heat pumps work?

Heat pumps are energy efficient electrical appliances that take warmth from outside and bring it indoors.

The complete guide to solar panels

The complete guide to solar panels

Solar panels work by turning sunlight into electricity for your home — all thanks to the clever science of photovoltaic (PV) cells. It’s a simple but powerful way to cut energy bills and reduce your carbon footprint.