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Information for Keypad customers

From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.

Sustainability

PowerNI Help & Support Sustainability I'm going out of the house for a few hours, do I leave my heat pump on?

I’m going out of the house for a few hours, do I leave my heat pump on?

  • My Home
  • Sustainability
  • Heat pumps

There is no need to switch a heat pump off when leaving the house. Instead, set the thermostat to a low setting, so the heat pump stays in standby and does not run.


More heat pump questions


More heat pump questions

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