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Important notice

Our systems are undergoing planned maintenance from Friday 7 – Sun 9 November. During this time you may be unable to access our websites and apps. However, Keypad customers will still be able to top-up online. We apologise for any inconvenience.

Keypad Pay-As-You-Go

PowerNI Help & Support Keypad & Keypad+ If I have any problems with Keypad+ who should I contact?

If I have any problems with Keypad+ who should I contact?

  • My Home
  • Keypad & Keypad+
  • Keypad+ features

If you have any problems with your Keypad+ please contact us via the email feedback option within the app or get in touch and we will get back to you as soon as possible.

If your not a KeyPad+ customers you can contact us and we will get back to you as soon as possible.


More Keypad & Keypad+ questions


More Keypad & Keypad+ questions

Still have questions?

Our team of energy experts would be happy to answer any questions. We’re here to help.

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