Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usChristmas period opening hours
Please note we're closed on Thursday 25 December, Friday 26 December and Thursday 1 January. Friendly credit will continue to supply customers on Thursday 25 December and Thursday 1 January, where applicable.
Emergency situations (e.g. power cuts) can be reported to Northern Ireland Electricity Networks 24/7 on 03457 643 643 or online at powercheck.nienetworks.co.uk.
Quick help
You can log in to your online account to action the tasks below.
Here are some benefits of Keypad+:
Send top ups bought online straight to your meter from your smartphone.
View your credit balance on your smartphone
Track your usage real time and over a year
Get access to our new easy to use app
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
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