Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usInformation for Keypad customers
Keypad customers will be unable to top-up from 23:00 on Saturday 15 November to 04:30 on Sunday 16 November. This is due to an essential infrastructure upgrade impacting all suppliers. We appreciate your patience and understanding.
Quick help
You can log in to your online account to action the tasks below.
Here are some benefits of Keypad+:
Send top ups bought online straight to your meter from your smartphone.
View your credit balance on your smartphone
Track your usage real time and over a year
Get access to our new easy to use app
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact us
Mandatory fields