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Information for Keypad customers

From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.

Keypad Pay-As-You-Go

What are the benefits of a Keypad+?

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  • Keypad & Keypad+
  • Keypad+ features

Here are some benefits of Keypad+:

  • Send top ups bought online straight to your meter from your smartphone.

  • View your credit balance on your smartphone

  • Track your usage real time and over a year

  • Get access to our new easy to use app


Still have questions?

Our team of energy experts would be happy to answer any questions. We’re here to help.

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