
Billing FAQs
Information for Keypad customers
From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.
Quick help
You can log in to your online account to action the tasks below.
Here are some benefits of Keypad+:
Send top ups bought online straight to your meter from your smartphone.
View your credit balance on your smartphone
Track your usage real time and over a year
Get access to our new easy to use app
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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