Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
Here are some benefits of Keypad+:
Send top ups bought online straight to your meter from your smartphone. You can also send top ups bought at Post Offices and PayPoint outlets using the 'Reissue' button - easy!
View your credit balance on your smartphone
Track your usage real time and over a year
Receive notifications in relation to your electricity account on your phone e.g. "Your balance is low, top-up now" (available for Android users only)
Get access to our new easy to use app
