Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
You can opt to save your card details to speed up future payment within your online account. When storing a card, you will be required to provide a valid email address and a password. As part of the process £1.01 will be authorised against your card account. Although payment will not be taken from your account it may take several days for the authorisation to expire and the funds to be available to you once more.
Once you have stored your card you will only need to log in, chose the amount, select the stored card you wish to use and type in the security code to make a payment.
