Information for Keypad customers

From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.

Thank you

Thank you for ordering a new Keypad card

Your new Keypad card order will be processed within 3 working days and can take up to 14 days to be delivered. You can still use your premise number to top-up in the meantime.