Billing FAQs
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Contact usInformation for Keypad customers
From 16 June, when you buy a top-up you will receive a 40-60 digit price change code. Please enter the full code into the meter. If you're experiencing issues topping up email us at [email protected]. Our customer care team are responding to emails 9am to 10pm on weekdays, and 9am to 1pm over the weekend.
You can log in to your online account to action the task below.
Northern Ireland Electricity Networks (NIE Networks) will attempt to read your meter once a quarter (every 3 months), this includes Keypad meters.
Why are NIE reading my meter?
As NIE Networks own the metering equipment, they will need access to your meter once a quarter to carry out a safety check to make sure it is working correctly (this includes Keypad meters).
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Our team of energy experts would be happy to answer any questions. We’re here to help.
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