Billing FAQs
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Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usChristmas period opening hours
Please note we're closed on Thursday 25 December, Friday 26 December and Thursday 1 January. Friendly credit will continue to supply customers on Thursday 25 December and Thursday 1 January, where applicable.
Emergency situations (e.g. power cuts) can be reported to Northern Ireland Electricity Networks 24/7 on 03457 643 643 or online at powercheck.nienetworks.co.uk.
There are a few different types of meter. To help you with reading your meter please find your correct meter type below.
Keypad meter:
Push 3 on the freedom unit for the first read.
Push 3 again for the second reading.
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Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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