Billing FAQs
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Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usBank holiday closure
Please note. On Tuesday 17 March, our customer care lines will be closed. For queries during this time, please visit our help and support section. We'll be back and happy to help on Wednesday 18 March.
Emergency situations (e.g. power cuts) can be reported to Northern Ireland Electricity Networks 24/7 on 03457 643 643 or online at powercheck.nienetworks.co.uk.
There are a few different types of meter. To help you with reading your meter please find your correct meter type below.
Keypad meter:
Push 3 on the freedom unit for the first read.
Push 3 again for the second reading.
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Still have questions?
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