Skip to main content

Christmas period opening hours

Please note we're closed on Thursday 25 December, Friday 26 December and Thursday 1 January. Friendly credit will continue to supply customers on Thursday 25 December and Thursday 1 January, where applicable.

Emergency situations (e.g. power cuts) can be reported to Northern Ireland Electricity Networks 24/7 on 03457 643 643 or online at powercheck.nienetworks.co.uk.

Meters & Readings

PowerNI Help & Support Meters & Readings How do I read my meter?

Quick help

You can log in to your online account to action the task below.

Submit a meter reading

How do I read my meter?

  • My Home
  • Meters & Readings
  • Meter readings

There are a few different types of meter. To help you with reading your meter see our meter reading guide below. If your meter is in a hard-to-read location please contact us.
 

Digital meters

Read the numbers on the screen from left to right. 

Digital-meter-(2).jpg


Clock meters

Read dials from left to right. Ignore any numbers marked 1/10 or 1/100 or any numbers in red. If the clock hand is pointing between two numbers, read the lower number. 

Clock-meter-(1).jpg


Keypad meters

Press 9 on the Keypad and read the digitals from left to right.

Keypad.jpg

More meter reading questions


More meter reading questions

Still have questions?

Our team of energy experts would be happy to answer any questions. We’re here to help.

Contact us
Chat person

Mandatory fields

By submitting this form you consent to Power NI contacting you in relation to this enquiry. For details on how we use your information, please view our Privacy Statement.
Billing icon

Billing FAQs
Customer support icon

Customer Support FAQs
Keypad icon

Keypad FAQs
Meter reading icon

Meter Reading FAQs