Billing FAQs
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Contact usChristmas period opening hours
Please note we're closed on Thursday 25 December, Friday 26 December and Thursday 1 January. Friendly credit will continue to supply customers on Thursday 25 December and Thursday 1 January, where applicable.
Emergency situations (e.g. power cuts) can be reported to Northern Ireland Electricity Networks 24/7 on 03457 643 643 or online at powercheck.nienetworks.co.uk.
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Northern Ireland Electricity Networks (NIE Networks) will attempt to read your meter once a quarter (every 3 months), this includes Keypad meters.
Why are NIE reading my meter?
As NIE Networks own the metering equipment, they will need access to your meter once a quarter to carry out a safety check to make sure it is working correctly (this includes Keypad meters).
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Our team of energy experts would be happy to answer any questions. We’re here to help.
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