Information for Keypad customers
From 11 November, when you buy a top-up you will receive a 40 to 60 digit price change code. Please enter the full code into your meter. If you're experiencing issues topping up, please email us. Our customer care team are responding to emails 9am to 8pm during the weekday and 9am to 1pm over the weekend.
Don't worry! If you moved out in the last 28 days, you can update us on your move via your online account. Simply login and visit the 'Close my account' section to complete your move online.
All you need is:
The date you are moving out.
A closing meter read if your property has a bill pay meter.
A forwarding address.
If you moved out over 28 days ago, please call us on 03457 455 455* and select option 3 to speak to a member of our customer care team. Remember get in touch as soon as possible to avoid being billed for electricity used by the new occupant.
*Phone lines open Monday to Friday 9am to 5pm.
