Billing FAQs
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
Contact usBank holiday closure
Please note. On Tuesday 17 March, our customer care lines will be closed. For queries during this time, please visit our help and support section. We'll be back and happy to help on Wednesday 18 March.
Emergency situations (e.g. power cuts) can be reported to Northern Ireland Electricity Networks 24/7 on 03457 643 643 or online at powercheck.nienetworks.co.uk.
Quick help
You can log in to your online account to action the tasks below.
Once we have processed your moving out you will receive your final bill around 5 working days after your account has been closed. If you closed your account online, it may take up to 24 hours for your final bill to be visible within your online account.
Still have questions?
Our team of energy experts would be happy to answer any questions. We’re here to help.
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