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Bank holiday closure

Please note. On Tuesday 17 March, our customer care lines will be closed. For queries during this time, please visit our help and support section. We'll be back and happy to help on Wednesday 18 March.

Emergency situations (e.g. power cuts) can be reported to Northern Ireland Electricity Networks 24/7 on 03457 643 643 or online at powercheck.nienetworks.co.uk.

Moving & Switching

PowerNI Help & Support Moving & Switching I’ve postponed or cancelled my move.

I’ve postponed or cancelled my move.

  • My Home
  • Moving & Switching
  • Moving in/out

If you’ve already let us know that you’re moving to a new house, but your circumstances change simply contact us and we’ll amend or cancel any changes on your account. Phone lines open Monday to Friday 9am-5pm. Calls are recorded for quality assurance purposes.


More moving house questions


More moving house questions

Still have questions?

Our team of energy experts would be happy to answer any questions. We’re here to help.

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