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Information for Keypad customers

From 16 September, when you buy a top-up you will receive a 40-60 digit tariff change code you will need to enter into your meter. If you're experiencing issues topping up, email us or call us on 08000 285 455. We've extended our opening hours to support customers, visit contact us to find out more.

Moving & Switching

PowerNI Help & Support Moving & Switching I’ve postponed or cancelled my move.

I’ve postponed or cancelled my move.

  • My Home
  • Moving & Switching
  • Moving in/out

If you’ve already let us know that you’re moving to a new house, but your circumstances change simply contact us and we’ll amend or cancel any changes on your account. Phone lines open Monday to Friday 9am-5pm. Calls are recorded for quality assurance purposes.


More moving house questions


More moving house questions

Still have questions?

Our team of energy experts would be happy to answer any questions. We’re here to help.

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